Terms and Conditions

1. General Information

• Business name: Arora Products
• Website: https://www.aroraproducts.store
• Location: Kent, United Kingdom
• Contact: Use our Contact Us page for support.

2. Orders and Acceptance

• All orders are subject to availability and confirmation.
• When you place an order, you will receive an email acknowledgment — this is not a binding contract until we confirm shipment of your items.
• We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspicion of fraud.

3. Pricing and Payment

• All prices are displayed in GBP (£) and include VAT where applicable.
• Prices are subject to change without notice, but changes will not affect orders already confirmed.
• Payment is processed securely via our approved payment providers. We do not store your full card details.
• By submitting payment, you confirm that you are authorised to use the payment method provided.

4. Shipping and Delivery

• We deliver within the UK and to selected international locations.
• Estimated delivery times are provided as guidelines only and are not guaranteed.
• Risk of loss or damage to products passes to you once the item is delivered to the address you provided.
• If your order is delayed or lost, contact us within 14 days of the expected delivery date so we can investigate.

5. Returns, Refunds and Cancellations

For UK customers:

• You have the legal right to cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013.
• Items must be returned unused, in original packaging, and in resalable condition.
• We will issue a refund within 14 days of receiving the returned goods.
• Exclusions: Personalised items, perishable goods, or sealed items opened for hygiene reasons cannot be returned unless faulty.

Faulty or Incorrect Items:

• If you receive a faulty, damaged, or incorrect product, contact us immediately. We will arrange a replacement or full refund, including return postage costs.

6. Product Information

• We make every effort to ensure descriptions, images, and prices are accurate. However, minor variations in colour, size, or finish may occur.
• We reserve the right to correct errors or update information at any time without prior notice.

7. Intellectual Property

• All content on the Site — including text, images, logos, and product designs — is owned by Arora Products or licensed to us.
• You may not copy, reproduce, or distribute any content without our written permission.

8. Limitation of Liability

• We are not liable for indirect or consequential losses (such as loss of income or profit) arising from use of our products or Site.
• Our total liability to you will not exceed the total amount you paid for the specific order in question.
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or fraud.

9. Governing Law

• These Terms are governed by and construed in accordance with the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

• We may update these Terms at any time. The latest version will always be posted on this page. Continued use of the Site after changes means you accept the updated Terms.

11. Contact Us